Repeated internet connection loss and huge numbers of packets lost
For many months now we have had repeated occurances of a total loss of internet conneciton through our hub 3. During these events we still have wifi conneciton to our devices. The hub3 does not show any problems or concerns with the upstream or downstream connections, but simply will not provide any internet connection. On these occasions only a power cycle will correct the issue. I can connect to the hub 3 during the internet connection failure and have tried a soft reboot, but that does not correct the issue. The hub comes back up with no internet connection. Even a factory reset from within the menu does not restore internet. Only a power cycle fixes it.
TV through the Tivo box continues to work through most of these issues.
I havent found any tools to understand what is causing the loss of internet conenction while maintaining good wifi and no issues in the hub3.
The hub 3 is in modem more with a netgear router as wifi performance was poor from the hub3 in the early months we had it (years ago), seemingly requiring regular factpry resets from the pinhole in the back to restore wifi service. I have a home automation that requires some configuraiton to forward some ports. Setting this up in the hub3 is a real pain !
When its working, speed is around 40Mbs, which is nowhere near the average 264Mbs for our M250 package.
A recent quality monitor appears to show a huge number of lost packets I think ?
<a title="Broadband Ping" href="https://www.thinkbroadband.com/broadband/monitoring/quality/share/ba0fc960aeaca908cebc5853a7a34abc57b53319-30-11-2024"><img alt="My Broadband Ping - My virgin monitor" src="https://www.thinkbroadband.com/broadband/monitoring/quality/share/thumb/ba0fc960aeaca908cebc5853a7a34abc57b53319-30-11-2024.png" /></a>
https://www.thinkbroadband.com/broadband/monitoring/quality/share/ba0fc960aeaca908cebc5853a7a34abc57b53319-30-11-2024
https://www.thinkbroadband.com/broadband/monitoring/quality/share/e162a056c236e848081894390f34f53f8dc71571
Hub3 info : Downstream
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 139000000 | 2.5 | 35 | 256 qam | 1 |
2 | 147000000 | 2.4 | 34 | 256 qam | 2 |
3 | 155000000 | 2.4 | 35 | 256 qam | 3 |
4 | 163000000 | 2 | 35 | 256 qam | 4 |
5 | 171000000 | 1.7 | 35 | 256 qam | 5 |
6 | 179000000 | 1.2 | 35 | 256 qam | 6 |
7 | 187000000 | 1.2 | 35 | 256 qam | 7 |
8 | 195000000 | 1.4 | 36 | 256 qam | 8 |
9 | 267000000 | 0.7 | 37 | 256 qam | 17 |
10 | 275000000 | 1 | 37 | 256 qam | 18 |
11 | 283000000 | 1.5 | 37 | 256 qam | 19 |
12 | 291000000 | 1.9 | 37 | 256 qam | 20 |
13 | 299000000 | 2.4 | 36 | 256 qam | 21 |
14 | 307000000 | 2.5 | 37 | 256 qam | 22 |
15 | 315000000 | 2.7 | 38 | 256 qam | 23 |
16 | 323000000 | 3 | 38 | 256 qam | 24 |
17 | 331000000 | 3.2 | 38 | 256 qam | 25 |
18 | 339000000 | 3.5 | 38 | 256 qam | 26 |
19 | 347000000 | 3.5 | 38 | 256 qam | 27 |
20 | 355000000 | 3 | 38 | 256 qam | 28 |
21 | 363000000 | 2 | 38 | 256 qam | 29 |
22 | 371000000 | 1.7 | 38 | 256 qam | 30 |
23 | 379000000 | 1.2 | 38 | 256 qam | 31 |
24 | 387000000 | 1 | 38 | 256 qam | 32 |
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 35.5 | 30600 | 0 |
2 | Locked | 34.9 | 107817 | 0 |
3 | Locked | 35.7 | 25355 | 0 |
4 | Locked | 35.7 | 16248 | 0 |
5 | Locked | 35.7 | 11477 | 0 |
6 | Locked | 35.5 | 20050 | 0 |
7 | Locked | 35.7 | 27278 | 0 |
8 | Locked | 36.3 | 1924 | 0 |
9 | Locked | 37.3 | 306 | 0 |
10 | Locked | 37.3 | 203 | 0 |
11 | Locked | 37.3 | 133 | 0 |
12 | Locked | 37.6 | 147 | 0 |
13 | Locked | 36.6 | 224 | 15 |
14 | Locked | 37.6 | 171 | 0 |
15 | Locked | 38.9 | 172 | 0 |
16 | Locked | 38.9 | 166 | 0 |
17 | Locked | 38.6 | 124 | 0 |
18 | Locked | 38.6 | 134 | 0 |
19 | Locked | 38.9 | 138 | 0 |
20 | Locked | 38.6 | 113 | 0 |
21 | Locked | 38.6 | 105 | 0 |
22 | Locked | 38.6 | 140 | 0 |
23 | Locked | 38.6 | 134 | 0 |
24 | Locked | 38.6 | 127 | 0 |
Hub3 info : Upstream
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 49600114 | 47.3 | 5120 | 16 qam | 1 |
2 | 36600282 | 46.5 | 5120 | 16 qam | 3 |
3 | 23600074 | 46.5 | 5120 | 16 qam | 5 |
4 | 30100094 | 46.5 | 5120 | 16 qam | 4 |
5 | 43100231 | 46.8 | 5120 | 16 qam | 2 |
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 2 | 0 |
2 | ATDMA | 0 | 0 | 9 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 62 | 0 |
5 | ATDMA | 0 | 0 | 0 | 0 |