Hi,
I'm away from home currently but need to Reboot/Restart my Router. I don't see anyway of executing this personally, so can someone from VM Support carry it out. Please Note: I do NOT want a RESET; I just need my Hub to be Rebooted/Restarted.
Kind regards,
Michael
Thanks for the responses, all..
My issue is that my Tapo and Ring devices are reporting that they are Offline in their respective Mobile Phone Apps. However, using VM’s Status Checker->Test WiFi Hub/Connected Devices shows that there are no Broadband Issues, and that they are all connected to my Hub (with Good connection/Strong Signal).
My understanding is that because Ring and Tapo devices are "cloud-based" any communications with the devices does not directly rely on the home network’s IP address (due to inherent levels of indirection). As such, I believe it is the "handshake" between my devices and the Ring/Tapo cloud servers that is failing. It is ‘interesting’ that the Tapo devices AND the Ring devices started being reported as Offline by their Apps (so presumably the Servers) at the same time, which would point to something untoward with the Router; hence the request for a Reboot.
I’m not sure why VM cannot reboot my Router given they can carry out the much more drastic action of a Reset (which, I repeat, I do not want!).
Too late for now, but if you may need it again in future you could fit a cheap remote operated mains switch. Then a quick power off/on with your phone app.
Of course you need another ISP for that or 4G/5G router?
There is nothing VM can do.
Likely your WAN IP has changed and you didn’t setup DDNS
