Forum Discussion

ScriptedPixels's avatar
ScriptedPixels
Joining in
6 months ago

Remote Reboot

I have the exact same issue. I have to reboot the router by switching it off and on. This is a business router too. There's no pattern to it and the logs don't seem to be clear or persist after a reboot (I'm not sure if there's any way of persisting them?

I'd like to remotely reboot the router too. I have a SIM card dongle attached to the router too and that doesn't kick in when it should either.

It's a CHITA router and I use my own router for the WiFi as the router is really poor (even the engineers recommended I set it to be a proxy to the VM network) 

reboot
  • newapollo's avatar
    newapollo
    Very Insightful Person
    6 months ago

    Hi ScriptedPixels 

    Unfortunately these forums are for residential customers so the help you'll receive will be limited.

    Have yuo spoken to VM Business ?

    There should be a live messenger chat function for VM Business on the following page

    https://www.virginmediabusiness.co.uk/help-and-advice/ 

    There's also a freephone number 0800 052 0800 or text support on 07480 639 012

    Additionally there's an online Contact Form

    https://www.virginmediabusiness.co.uk/help/s/contactus-form 

  • Client62's avatar
    Client62
    Alessandro Volta
    6 months ago

    It not normal to power cycle VM Hubs / Chita Routers.
    Have you checked the power levels and numbers of channels are correct ?

    I'd be paying close attention to the state of health of the Wi-Fi Router
    the failure to failover to SIM / mobile data hints that all is not well.