Forum Discussion

KieronBrittle's avatar
KieronBrittle
Just joined
4 days ago

Relocating my Virgin Media fibre cable.

The existing cable in running across the front of my house but I want it moving up the house and through the loft, how do I book this?

  • jbrennand's avatar
    jbrennand
    Very Insightful Person

    VM will be reluctant to run through the loft unless there is a full stairs access and a boarded floor.  And if its at a height, a special  team may be required trained to work above the first floor. You could run a "pull rope" through the loft to the ground floor to where their cable comes into the house.  And the other end to the the new hub location - to allow them to pull the cable through easily.  But might be tricky

    In any case see this.... 

    _____________________________________
    There are a few options. Firstly call it in on the “faults” line - on 150 (VM Phone - free) or 0345 454 1111 (any other phone - national rate). Use option 2 (faults), dont press any other buttons when offered and you should be in the queue for the next agent.
    If you get cut off after an automated reboot cycle, just call back in a couple of minutes as the system should know that you have just been on and it hasn’t helped and put you in the queue.
    
Try now, but calling at 08.00 midweek (09.00 Sun) is the best time to get through quickly at busy/closed times you may get redirected to offshore - hence calling early is best.
    You can text VM on 0753 305 1809 include account name/number and what the issue is, there is also a “Chat” option on their website - but note that replies usually take longer. Or you can speak to the team on WhatsApp by logging into your online account via a mobile handset and there will be a link to speak to VM by Whats App (the number is 0780 3089 684 ) - you can use the same number for their other social media platforms too (TwitX/Fbook. etc) - so try them all.  
    FINALLY… A VM person will pick this up on here and respond, but it can take a few days for them to get here.

    There will be a £25 charge.

  • Hey KeronBrittle, thank you for reaching out and a warm welcome to the community, I can help you with booking this, however there is a one off charge of £25 for this.

    I will send you a DM now so we can look into this.