Forum Discussion
3 Replies
- TudorVery Insightful Person
The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.
- Tom_W1
Forum Team
Hi andreinovac thanks for your message here in the Community, welcome!
Yes you can - it is subject to a £25 non-fault call out charge but we can certainly arrange this for you.Please expect a PM from me to arrive shortly and respond directly when you can!
Many thanks - Ayisha_B
Forum Team
Thanks for your time via PM andreinovac
I've booked an engineer for you to come out and relocate your wall socket. You can find confirmation of the visit via your online account.
Let me know if there are any problems with the date or time and I can look to reschedule this for you.
Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can also do this online or via the MyVM app by 4pm the day before the appointment.
If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment.
The call out charge will be applied on the next bill.
Let us know how the visit goes! 🙂
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