Forum Discussion

koolkat66's avatar
koolkat66
Tuning in
5 days ago

RED SOLID LIGHT on hub

My hub has a red solid light and no connection. The hub was a bit hot to the touch but I switched it off and its no longer hot. I have switched off and on, gave it an hour rest, and trying reset both remotely and with the pin but it just turn solid red immediately. The automated helpline told me to try again in 24h but from what I am reading it may be a fault with the hub, it was definitely hot to the touch and it is also quite old, so would it need replacing?

 

 

3 Replies

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    5 days ago

    If the red LED persists after a pinhole reset, the Hub should be swapped out. This red LED is the overheat warning and should be working correctly. If you wait here a couple of days a VM Mod should pick this up and discuss directly with you.

  • koolkat66's avatar
    koolkat66
    Tuning in
    5 days ago

    Thank you. I have done a pinhole reste and it goes straight to red. I'll wait here for someone to get back to me. 

    • John_GS's avatar
      John_GS
      Icon for Forum Team rankForum Team
      3 days ago

      Hi koolkat66 

      Thanks for posting and welcome back to the community. Thanks also for flagging the red light issue and the tests you've ran. I'll send you a PM now to assist further.

      Best wishes.