The power light on my Hub 3 is constantly red and has been for some time. The unit feels hot to the touch and I am concerned that it is overheating.
I have tried the reset and power off/on options on several occasions but the light still remains red .
Can the unit be replaced please?
Forum TeamHi ness150176
Welcome to the Community Forums.
Sorry to hear of your concerns with the Hub 3 red light. Usually, these are just LED errors and nothing more.
We can investigate this further for you on our side. Please join me in a private message so I can locate your account and pass the account security. You can see your private messages at the top of the page, in the envelope icon, or if you're using a smaller device, you can see your private messages by clicking on the Virgin Media logo at the top right and selecting 'Messages' from the drop-down.
