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Kenyoung1655's avatar
Kenyoung1655
Joining in
5 months ago

Red light on hub, reset but comes straight back on when powered on.

For the last four days my hub has had a constant red light. Reset numerous times but comes straight back on when powered. The hub does feel warmer than normal. Have to say virgin help has been poor. Their advice is to wait to see if it sorts itself out.

  • Thanks for reaching out to us Kenyoung1655, and a very warm welcome to our Community Forums!

    We're sorry to hear of the red light on your hub, and appreciate the attempts taken to resolve this issue in your own free time.

    Do please check out the envelope in the top right hand corner and I'll be on hand to take some details from you to arrange a like for like replacement.

    Thanks,

    David_Bn