Red flashing light

Question

Hi, around 9pm on Thursday evening our Wi-Fi stopped working. Since then we have had intermittent Wi-Fi. It’s mainly not working but does occasionally come back for a few minutes. I’ve reported it to VM and have an engineer booked for Monday 4pm-7pm, this was the earliest slot available.
I’ve turned it off and on again several times and checked cables etc but not sure what the cause could be.
How do I do a factory reset? I’ve called VM several times, but it’s still not working and the only things they have suggested is that I turn it off and on again. Thanks

House58 · Answer

HiI’ve google how to find out what hub I have (hub 5) and where the reset button is. I phoned VM lots of times over this issue. I have two children needing the internet. One needs to submit a university assignment by 9am on Monday and the other has mock exams next week. School have lots of online study links. I’m glad it’s not his real GCSEs. It has really made me realise how much we rely on Wi-Fi, not just for fun things. I also work from home and will have to commute to work on Monday as it doesn’t look like it is going resolve soon.&nbsp;The reset doesn’t seem to have worked.&nbsp;I have checked the status of the router (following instructions from an old post). I have no ideas what they mean.&nbsp;Network LogTime Priority Description 13-10-2024 03:01:44noticeGUI Login Status - Login Success from LAN interface13-10-2024 03:00:09noticeGUI Login Status - Login Fail from LAN interface13-10-2024 02:59:04noticeGUI Login Status - Login Fail from LAN interface13-10-2024 02:58:22noticeGUI Login Status - Login Fail from LAN interface13-10-2024 02:10:07warningToD request sent - No Response received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;13-10-2024 02:10:05errorDBC-ACK not received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;13-10-2024 02:09:49noticeUS profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;13-10-2024 02:09:49warningDBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;13-10-2024 02:09:40noticeCM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;13-10-2024 02:09:24warningDBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;13-10-2024 02:09:24noticeUS profile assignment change. US Chan ID: 6; Previous Profile: 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;13-10-2024 02:09:21warningREG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;13-10-2024 02:09:21noticeREGISTRATION COMPLETE - Waiting for Operational status13-10-2024 02:09:15noticeDS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;13-10-2024 02:09:14noticeTLV-11 - unrecognized OID;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;13-10-2024 02:09:09warningDHCP WARNING - Non-critical field invalid in response ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;13-10-2024 02:09:07noticeHonoring MDD; IP provisioning mode = IPv413-10-2024 02:08:58criticalSYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;13-10-2024 02:08:56warningToD request sent - No Response received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;13-10-2024 02:08:41noticeREGISTRATION COMPLETE - Waiting for Operational status13-10-2024 02:08:39warningREG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;13-10-2024 02:08:33noticeDS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;13-10-2024 02:08:32noticeTLV-11 - unrecognized OID;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;13-10-2024 02:08:26warningDHCP WARNING - Non-critical field invalid in response ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;13-10-2024 02:08:23criticalDHCP FAILED - Discover sent, no offer received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;13-10-2024 02:08:19noticeHonoring MDD; IP provisioning mode = IPv413-10-2024 02:08:11warningToD request sent - No Response received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;13-10-2024 02:08:10errorDBC-ACK not received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;13-10-2024 02:07:54noticeUS profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;13-10-2024 02:07:54warningDBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;13-10-2024 02:07:34noticeCM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;13-10-2024 02:07:30warningDBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;13-10-2024 02:07:30noticeUS profile assignment change. US Chan ID: 6; Previous Profile: 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;13-10-2024 02:07:27warningREG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;13-10-2024 02:07:27noticeREGISTRATION COMPLETE - Waiting for Operational status13-10-2024 02:07:21noticeDS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;&nbsp;&nbsp;If there is anyone that c/m can help, I would be so grateful.&nbsp;Thank you 😊&nbsp;

House58 · Answer

Hub 5White light&nbsp;Then flashes red

House58 · Answer

3.0 Upstream channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID Not Available3.0 Upstream channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts Not Available3.1 Upstream channelsChannel Channel Width (MHz) Power (dBmV) FFT Type Modulation 61053.02KQAM 2563.1 Upstream channelsChannel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts 6OFDMA2007400000000

House58 · Answer

3.0 Downstream channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 1322000000-10.238QAM 256242266000000-9.838QAM 256173274000000-9.638QAM 256184282000000-9.638QAM 256195290000000-9.938QAM 256206298000000-9.938QAM 256217306000000-9.838QAM 256228314000000-10.138QAM 256239330000000-10.138QAM 2562510338000000-1038QAM 2562611346000000-9.738QAM 2562712354000000-9.738QAM 2562813362000000-9.738QAM 2562914370000000-1038QAM 2563015378000000-9.738QAM 2563116386000000-9.738QAM 2563217394000000-10.138QAM 2563318402000000-10.638QAM 2563419410000000-10.838QAM 2563520418000000-10.638QAM 2563621426000000-1038QAM 2563722434000000-1038QAM 2563823442000000-1038QAM 2563924450000000-9.838QAM 2564025458000000-9.138QAM 2564126466000000-938QAM 2564227474000000-9.638QAM 2564328482000000-10.538QAM 2564429490000000-1137QAM 2564530498000000-11.137QAM 2564631506000000-10.937QAM 2564732514000000-10.637QAM 256

House58 · Answer

3.0 Downstream channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors 1Locked3818402Locked381103Locked381304Locked381105Locked38806Locked381107Locked381008Locked381409Locked3816010Locked3814011Locked3823012Locked3829013Locked3824014Locked3828015Locked3838016Locked3839017Locked3847018Locked3845019Locked3858020Locked3858021Locked3878022Locked3892023Locked3896024Locked38109025Locked38124026Locked38157027Locked38151028Locked38216029Locked37262030Locked37301031Locked37364032Locked3735603.1 Downstream channelsChannel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz) 159944K1840QAM 409611083.1 Downstream channelsChannel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile) 159Locked34-11.99575761337098364

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Red flashing light

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13-10-2024 03:01:44	notice	GUI Login Status - Login Success from LAN interface
13-10-2024 03:00:09	notice	GUI Login Status - Login Fail from LAN interface
13-10-2024 02:59:04	notice	GUI Login Status - Login Fail from LAN interface
13-10-2024 02:58:22	notice	GUI Login Status - Login Fail from LAN interface
13-10-2024 02:10:07	warning	ToD request sent - No Response received;CM-MAC=:::::;CMTS-MAC=:::::;CM-QOS=1.1;CM-VER=3.1;
13-10-2024 02:10:05	error	DBC-ACK not received;CM-MAC=:::::;CMTS-MAC=:::::;CM-QOS=1.1;CM-VER=3.1;
13-10-2024 02:09:49	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=:::::;CMTS-MAC=:::::;CM-QOS=1.1;CM-VER=3.1;
13-10-2024 02:09:49	warning	DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=:::::;CMTS-MAC=:::::;CM-QOS=1.1;CM-VER=3.1;
13-10-2024 02:09:40	notice	CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=:::::;CMTS-MAC=:::::;CM-QOS=1.1;CM-VER=3.1;
13-10-2024 02:09:24	warning	DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=:::::;CMTS-MAC=:::::;CM-QOS=1.1;CM-VER=3.1;
13-10-2024 02:09:24	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 13; New Profile: 11 13.;CM-MAC=:::::;CMTS-MAC=:::::;CM-QOS=1.1;CM-VER=3.1;
13-10-2024 02:09:21	warning	REG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=:::::;CMTS-MAC=:::::;CM-QOS=1.1;CM-VER=3.1;
13-10-2024 02:09:21	notice	REGISTRATION COMPLETE - Waiting for Operational status
13-10-2024 02:09:15	notice	DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=:::::;CMTS-MAC=:::::;CM-QOS=1.1;CM-VER=3.1;
13-10-2024 02:09:14	notice	TLV-11 - unrecognized OID;CM-MAC=:::::;CMTS-MAC=:::::;CM-QOS=1.1;CM-VER=3.1;
13-10-2024 02:09:09	warning	DHCP WARNING - Non-critical field invalid in response ;CM-MAC=:::::;CMTS-MAC=:::::;CM-QOS=1.1;CM-VER=3.1;
13-10-2024 02:09:07	notice	Honoring MDD; IP provisioning mode = IPv4
13-10-2024 02:08:58	critical	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=:::::;CMTS-MAC=:::::;CM-QOS=1.1;CM-VER=3.1;
13-10-2024 02:08:56	warning	ToD request sent - No Response received;CM-MAC=:::::;CMTS-MAC=:::::;CM-QOS=1.1;CM-VER=3.1;
13-10-2024 02:08:41	notice	REGISTRATION COMPLETE - Waiting for Operational status
13-10-2024 02:08:39	warning	REG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=:::::;CMTS-MAC=:::::;CM-QOS=1.1;CM-VER=3.1;
13-10-2024 02:08:33	notice	DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=:::::;CMTS-MAC=:::::;CM-QOS=1.1;CM-VER=3.1;
13-10-2024 02:08:32	notice	TLV-11 - unrecognized OID;CM-MAC=:::::;CMTS-MAC=:::::;CM-QOS=1.1;CM-VER=3.1;
13-10-2024 02:08:26	warning	DHCP WARNING - Non-critical field invalid in response ;CM-MAC=:::::;CMTS-MAC=:::::;CM-QOS=1.1;CM-VER=3.1;
13-10-2024 02:08:23	critical	DHCP FAILED - Discover sent, no offer received;CM-MAC=:::::;CMTS-MAC=:::::;CM-QOS=1.1;CM-VER=3.1;
13-10-2024 02:08:19	notice	Honoring MDD; IP provisioning mode = IPv4
13-10-2024 02:08:11	warning	ToD request sent - No Response received;CM-MAC=:::::;CMTS-MAC=:::::;CM-QOS=1.1;CM-VER=3.1;
13-10-2024 02:08:10	error	DBC-ACK not received;CM-MAC=:::::;CMTS-MAC=:::::;CM-QOS=1.1;CM-VER=3.1;
13-10-2024 02:07:54	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=:::::;CMTS-MAC=:::::;CM-QOS=1.1;CM-VER=3.1;
13-10-2024 02:07:54	warning	DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=:::::;CMTS-MAC=:::::;CM-QOS=1.1;CM-VER=3.1;
13-10-2024 02:07:34	notice	CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=:::::;CMTS-MAC=:::::;CM-QOS=1.1;CM-VER=3.1;
13-10-2024 02:07:30	warning	DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=:::::;CMTS-MAC=:::::;CM-QOS=1.1;CM-VER=3.1;
13-10-2024 02:07:30	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 13; New Profile: 11 13.;CM-MAC=:::::;CMTS-MAC=:::::;CM-QOS=1.1;CM-VER=3.1;
13-10-2024 02:07:27	warning	REG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=:::::;CMTS-MAC=:::::;CM-QOS=1.1;CM-VER=3.1;
13-10-2024 02:07:27	notice	REGISTRATION COMPLETE - Waiting for Operational status
13-10-2024 02:07:21	notice	DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=:::::;CMTS-MAC=:::::;CM-QOS=1.1;CM-VER=3.1;