Forum Discussion

wyldstallyn's avatar
wyldstallyn
Just joined
7 days ago

Recently joined, instantly regretting!

Joined Virgin Media for broadband only about 3 weeks ago.  Internet went down about 34 hours ago.  Impossible to get a service status for our area, impossible to speak to anyone... just endless loops of Terri BOT suggesting I turn the router off and on again.

Does anyone have a phone number to actually speak to a human being rather than the interminable AI bot things that keep suggesting the same non fixes?

Haven't even found a way to register the fault with Vermin yet!

  • carl_pearce's avatar
    carl_pearce
    Superstar
    7 days ago

    Check for an outage then select the register outage option here (Hope it's longer than 48 hours (2 working days)):

    https://www.virginmedia.com/help/check/status

    https://www.virginmedia.com/help/billing-and-payments/automatic-compensation

    There is no point phoning as they won't have a clue.

  • Robert_P's avatar
    Robert_P
    Forum Team
    5 days ago

    Hello wyldstallyn

    We're sorry to hear of the connection issues experienced and the problems getting these looked into, we appreciate you making us aware of this via the forums and welcome to the community.

    From checking the account, we can see there is currently an area issue, this appears to potentially impact both TV and Broadband services with an estimated fix time of today (15th March) at noon. Details on the estimated fix time will be available here on our Service Status page or by calling the automated line on 0800 561 0061.