Forum Discussion

Deeplay's avatar
Deeplay
Up to speed
5 months ago

reboot hub due to slow speeds now cant connect

Hi i upgraded my speed to 1 gig - as i am due to move home on the 3rd April - i have been informed services will remain active in my current home until the 2nd April. this was last week when i booked home move. Now since that call my wifi has been slow - dont know if coincidence. Then tonight did a reboot. I find my wifi connection on my network list on laptop/ devices - it connected then suddenly the virgin wifi network disappears from all devices and wifi goes offline. My hub 4 has continuous white light but its just not visible on any of my devices. Anybody any ideas about this ? thanks D. 

2 Replies

  • Tudor's avatar
    Tudor
    Very Insightful Person
    5 months ago

    Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers.

    VM will not dispatch any technicians while an area fault exists.

    If no area faults found:

    The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. This board is not a fault reporting system.

  • Deeplay's avatar
    Deeplay
    Up to speed
    5 months ago

    Hi i found the problem - my own fault! The cable was loose at the back after 2 or 3 reboots I checked. What a fool I am. Soon as I tightened everything up both ends - did a full reboot - it worked back to fast speeds. I know the router had been moved around quite a bit the couch was pressing up against the box in the wall. All sorted now thanks for your reply @Tudor cheers D.