Really really bad service (with stats)
Hi beautiful people I have been having atrocious internet for a month now. I started tracking it using the thinkbroadband BQM service since the 21st, I will post all the necessary logs to show my wonderful experience. Just to give all the details. T3 timeouts reported on the router multiple times per day every day, internet cuts out completely for a minute or 2 at least 5x per day. The outages usually happen around 10-12am and 4-12pm but are intermittent throughout the rest of the day. I have the Hub 3 with a separate router (netgear nighthawk) for all the internal network connections that I have thoroughly checked works perfectly. The Hub 3 itself works well in both modem and router mode and only reports the T3 upstream issues never actually turns itself off or anything.
I have a technician coming over Wednesday but if that could be avoided or helped in any way I am all ears.
Also I assume if this service quality carries on I could cut my service or get a discount considering VM are not keeping their connection quality guarantee?
Anyway here are a couple of BQM charts with the last one being a live chart:
https://www.thinkbroadband.com/broadband/monitoring/quality/share/9d2993f5437b86c6d081a738ed2d98ee88228a1d-29-05-2024
https://www.thinkbroadband.com/broadband/monitoring/quality/share/cc5f16143479b3f833d8f0e4597edd5d6a96fd7a-08-06-2024
https://www.thinkbroadband.com/broadband/monitoring/quality/share/caae6f319c5c6590c70fd1805d247aa6a83ed8cc
Here is a healthy traceroute to google.co.uk:
traceroute to google.co.uk (172.217.169.35), 20 hops max, 46 byte packets
1 192.168.0.1 2.524 ms
2 *
3 80.4.208.53 14.474 ms
4 *
5 62.254.59.130 12.441 ms
6 142.250.160.116 17.971 ms
7 *
8 172.217.169.35 12.378 ms
Here is my router log:
ime Priority Description
| 09/06/2024 08:31:38 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
| 09/06/2024 08:28:11 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
| 09/06/2024 08:28:6 | critical | Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
| 09/06/2024 08:28:6 | critical | Ranging Request Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
| 09/06/2024 08:27:56 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
| 09/06/2024 08:27:47 | critical | Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
| 09/06/2024 08:27:47 | critical | Ranging Request Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
| 09/06/2024 08:26:29 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
| 09/06/2024 08:26:20 | critical | Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
| 09/06/2024 08:26:20 | critical | Ranging Request Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
| 09/06/2024 08:21:25 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
| 09/06/2024 08:21:17 | critical | Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
| 09/06/2024 08:21:17 | critical | Ranging Request Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
| 09/06/2024 08:21:8 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
| 09/06/2024 08:21:1 | critical | Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
| 09/06/2024 08:21:1 | critical | Ranging Request Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
| 09/06/2024 08:19:56 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
| 09/06/2024 08:19:32 | critical | Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
| 09/06/2024 08:19:32 | critical | Ranging Request Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
| 09/06/2024 08:18:48 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
