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Iyke's avatar
Iyke
Joining in
3 months ago
Solved

Really bad…

My signal is fine, great even downstairs. 
But, as soon as I get upstairs my phone and laptop disconnect or the signal is very slow. When im upstairs now ive resulted in just turning off the WiFi on my phone. But this is making working and studying quite hard now in a household with two wfh adults. 

Any tips?

WIFI
  • goslow's avatar
    goslow
    3 months ago

    If you are on a 1 Gig or Volt package you should be able to claim VM pods as part of the package in line with the VM wi-fi guarantee

    https://www.virginmedia.com/wifi-max

    Or you could also consider putting the hub into modem mode (not available on the Hub 5x though) and using your own networking equipment for better wi-fi (such as your own router or wireless access points or a wireless mesh system etc.)

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  • goslow's avatar
    goslow
    Alessandro Volta
    3 months ago

    If you are on a 1 Gig or Volt package you should be able to claim VM pods as part of the package in line with the VM wi-fi guarantee

    https://www.virginmedia.com/wifi-max

    Or you could also consider putting the hub into modem mode (not available on the Hub 5x though) and using your own networking equipment for better wi-fi (such as your own router or wireless access points or a wireless mesh system etc.)

  • Robert_P's avatar
    Robert_P
    Icon for Forum Team rankForum Team
    3 months ago

    Hello Iyke

     

    We're sorry to hear of the wireless network issues around your property, particularly regarding upstairs and the disconnections. We're happy to offer support via the forums and welcome to the community.

     

    We have help here with steps that can help improve the overall signal strength and range within your property but I will send you a Private Message, please keep an eye out in the top right when signed into the forums for the envelope. This is where you will be able to find my Private Message and be able to respond.