Hi danniicage 👋
A warm welcome to our Community Forums and thanks for your post.
I'm so sorry to hear that you're having some connection issues and that your Hub 3 is displaying a constant red light. A red light on a Hub 3 is the overheating indicator.
If you haven't done so already, please follow these steps.
• Turn the power switch off on the back of the Hub.
• Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight.
• Then use the power switch to turn the unit back on. The Hub should now operate normally.
If the issue persists, then please respond to my PM 📩 so I can arrange for an engineer to come out and have the Hub replaced.
As for the issues with your service, we have identified a short term network issue that could cause degradation or an intermittent service.
We believe it will only be a short term issue and it will be fixed very soon.
However, in the mean time, it would be great if you could check that the coax cables are connected securely to the Virgin Media equipment, any splitters (standard and powered) and to the wall socket.