Good afternoon. I am also looking to source what I believe is a coaxial cable. Is this what the cable shown in the below photograph is? If so I will call and order one but just want to make sure I'm asking for the right thing when I do! Thank you 😁
Yes that’s the one, phone up. They will post some lengths out otherwise it’s a technician’s visit and you could be charged £25.
The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.
Hi amykyle9
Thank you for your post, welcome to the Community Forums! We're sorry for our delayed response.
Everything that Tudor has advised is absolutely right - we can send out extended coaxial cable, however depending on where you wish to move the Hub to, it might be best for us to arrange for an engineer to come and move it for you.
Let us know if you do still need some help with this - we can send you a private message to arrange for either some extended coax to be sent, or book in a relocation appointment.
