Forum Discussion

Kiaboy's avatar
Kiaboy
Tuning in
5 months ago
Solved

Hub 4 no longer able to connect to VM app

Hub 4 no longer able to connect to VM app. Tried to reset, and reinstall the app, no matter what it still will not recognise or connect to the app. Using WiFi and Internet and network all work OK. E...
hub4
not connecting
VM app
  • jpeg1's avatar
    jpeg1
    5 months ago

    This is a known problem. The Connect app doesn't work correctly with the Hub4..

    You need to remove the app from all devices, then do a factory reset on the Hub. You can do all necessary settings by logging onto the Hub at 192.168.0.1. 

pineman's avatar
pineman
On our wavelength
5 months ago

'You can do all necessary settings by logging onto the Hub at 192.168.0.1. '

Which I and many others have tried and resetting it doesn't make the slightest difference, so I'll be interested to see how Kiaboy gets on!

  • Kiaboy's avatar
    Kiaboy
    Tuning in
    5 months ago

    Pineman, I have just reset mine and managed to get to the hub settings , but as soon as I install the App it all goes down the pan. VM app is in need of addressing as it kills the hub. So it is pointless. So looks like deleting the app, resetting the hub 4, so able to get onto the hub settings in future.