Had messages from virgin welcoming me to community and even congratulating me with a new rank. However not a single response to my poor broadband for the past few days.ecen called them to explain my old hub 2 appears to be on the blink and need a replacement. They offered to send me one when I sign up to a new tariff. [MOD EDIT: Language] Joke..
Hi Brown, you're wasting your time trying to get anything sorted through the support channels. You have to actually open an official complaint. The only thing that motivates Virgin Media is the threat of the regulator, so they only start looking at things properly when the 8 week deadline is near and they want to offer a "solution" before you escalate it.
Open your complaint here: https://www.virginmedia.com/help/complaints
Make sure you keep a detailed log of issues date by date, just facts, screenshots, and logs, build up your evidence.
Just started my complaint. Let's see what happens
You only posted yesterday?
It can take several days for a reply on here.
Remember this is a 'community', not a direct line to customer support.
Forum TeamHi Brown12633 👋 welcome to the community!
Thank you for posting. Sorry to hear about these issues with your new Hub 4! Having a quick look it does appear there are a concerning number of disconnections showing. It may be that there is a fault we need to get resolved!
I will send you a PM now to confirm a few account details so we can take a closer look and offer further support. You can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!
Wishing you all the best. 🌞
