Forum Discussion

EBGB10's avatar
EBGB10
Joining in
12 months ago

Re: How to get Wi-Fi Pods reset?

Hi

I'm having exactly the same issue. New Hub 5 installed and my WiFi pod is blinking white and no pods detected in the connect app. Can someone help please?

  • PhilipF's avatar
    PhilipF
    Superfast
    12 months ago

    if its the same as hub 4 it might require provisioning, this needs a call to tech support and they usually ask for the pod to be near to the hub. 

  • Ashleigh_C's avatar
    Ashleigh_C
    Forum Team
    12 months ago

    Hi there EBGB10 

    Thank you so much for your post and welcome to the community forums, it's great to have you here. 

    I am so sorry that you are facing this issue with your Pods, and I would be happy to take a closer look into this with you via a private chat.

    I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.