Forum Discussion

Istvanlo's avatar
Istvanlo
Joining in
3 months ago

Re: Constant outages

I'm having the same problem.  For example on 17, 18, 19, 22 and 23 October, there've been outages of a a number of hours.  I get a text saying "great news. we fixed your services".  Usually that's right in that they are working...but they break down again the next day.  What's going on?  There doesn't seem to be a way to speak to a human.  Today I rang...and eventually it said that there was an outage...and then ended the call.   Never had these problems with Virgin before.  What's going on?!  

  • Akua_A's avatar
    Akua_A
    Forum Team
    3 months ago

    Hi Istvanlo 

    Welcome back to our community forums and sorry to hear you are having issues with ongoing outages on the service. We can understand the frustration caused and we want to do our best to help. We are sending you a private message to further look into this for you. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

    Thanks,