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Macme's avatar
Macme
On our wavelength
2 years ago

Re: Connect app can’t find hub, unable to order free pods

I have the same issues app can’t find hub, it’s all so frustrating requesting boosters when your package includes 3 boosters, my previous contract three years ago required 3 boosters due to dead spots around the house, I spent an hour today with the call centre requesting my first booster, the call agent explained you can only have one at a time over three weeks. I’m a returning customer from Sky and have 14 days to cancel, iff the booster fail to arrive will cancel, nothing has changed over 3 years, just don’t listen to the customer. 

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  • Lee_R's avatar
    Lee_R
    Icon for Forum Team rankForum Team
    2 years ago

    Hi Macme thanks for posting and welcome back to our community.

    Sorry to hear you're having an ongoing WiFi and customer service issue. And sorry for any inconvenience this may be causing you. I would like to take a look on your behalf. I am going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

    Regards

    Lee_R