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TooManyShoes's avatar
TooManyShoes
Joining in
2 years ago

Re: Cannot connect to Hub 4 Router via IP Address. VM Connect cannot find router.

Just realised I maybe should have replied to this message. @Ashleigh_C, any help with this:

 

Hi,

Jumping on this too, same issues. Thought the wifi pod had stopped working as wifi signal had dropped in bedroom. Connect app couldnt find hub so started going through steps on forum. 60 second reset of Hub 4 and now I can get into the Hub menu on a browser either! (could before reset)

Have tried deleting connect app ect. Any help please?

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  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    12 months ago

    Hi TooManyShoes 

    Thanks for posting and welcome back to the community.

    There is a known issue with the app and the Hub 4, we're working on this.

    The Pod, please ensure this is not directly in the area where having signal issues. It needs to be in the middle area between the router and the service area.

    Best wishes.

    • TooManyShoes's avatar
      TooManyShoes
      Joining in
      12 months ago

      Hi John,

      Thanks for replying, but what is the timeframe before you expect this to be fixed? I am now unable to access the hub through a browser so cannot configure it, and as I followed the suggested steps the hub has now reset to factory defaults. What is the solution in the meantime please?

      Thanks

      • TooManyShoes's avatar
        TooManyShoes
        Joining in
        12 months ago

        Hi,

        I am having exactly the same problem, can't access the router via a browser and have tried hard reset. Please can someone help me get this issue sorted.

        Thanks