Re: Am I entitled to get an upgrade from Super Hub 2?

Hi,

I also have a superhub 2 and have been experiencing the connection dropping intermittently.  I play competitive bridge online and It was very frustrating recently as I was continually having to log in to the site in the middle of hands being played, not the first time that has happened and not good for the concentration.  I'm convinced it's down to the hub, as a friend had a similar problem which disappeared when his hub was upgraded.  I've just renewed my contract and hoped that a new hub might be incorporated but there is no mention of it.  I guess if it continues I'll just have to keep putting messages in the online bridge game chat box that the disruption is not down to me but to Virgin whereas up to now I've just said that I've got connection problems!  Needless to say I've followed all the suggested checks, moved things around, switched off what could be conflicts when I want to use the computer, all that shouldn't be necessary.

I've tried contacting Virgin via phone and online chat to ask about the possibility of a new hub without success. The online chat was singularly unsuccessful as it eventually channelled responses in the direction of technical problems, then asked me to sign in and confirm which I did and we came to a dead end because it just kept reverting to asking me to sign in and confirm yet again, and again and again, a technical problem in its own right!!

So still don't know how to get a new hub.