Forum Discussion

Thomas83's avatar
Thomas83
On our wavelength
8 months ago

problems in hyde tameside ?

not sure if this is on the right place? has anyone had issues tonight? ive got no stable Internet, when I do a speed test I was showing normal download but zero up load, 

  • Hi Thomas83 

    Welcome back to the community forums 

    Sorry to hear you were having issues last week with your services. We can see on the systems at our side that you've since been in touch and this all looks resolved for you now. 

    Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed :). 

     

    • Thomas83's avatar
      Thomas83
      On our wavelength

      my service has been fine but today I came home and my box had no light on the front? this has never happened before, I had to turn it off from the switch on the back and back on, after 5 minutes it rebooted so I wonder if this related to my issues last week 

      • Kath_P's avatar
        Kath_P
        Forum Team

        Hi Thomas83, 

        Thanks for coming back to us on this one. 

        We're sorry to hear there were further issues resulting in you needed to perform a reboot. 

        How have things been since you performed the reboot? Are you still having further issues with your connection or are things running as they should be now?

        Keep us posted so we can help further. 

        Thanks,