Forum Discussion

MarkCV1's avatar
MarkCV1
Tuning in
2 years ago

Problems in EH10 Edinburgh area 11 - outages

I've been with virgin for 2 months. I have never ever experienced such a poor ISP in my life.

I have had outages almost DAILY. Each time.i call I'm informed there is complicated/complex issue being investigated. When I call, I've asked about the constant outages and no one can give me an answer. It apears the infrastructure is at fault in my opinion, as what else would cause this.

Please can someone from virgin explain to me what is going on before I take to X

 

 

[MOD EDIT: Subject title changed for clarity]

 

35 Replies

Show More
  • Sephiroth's avatar
    Sephiroth
    Alessandro Volta
    2 years ago

    Just to say that a VM business line uses the same infrastructure and would suffer in the same way as a residential user.  The business Broadband SLA is very weak.

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    2 years ago

    Doesn't Openreach provide FTTP yet in EH10? 

  • Conroy1988's avatar
    Conroy1988
    Dialled in
    2 years ago

    Apppppaaarently.... This is FIXED again....See how long this one lasts.

     

    • David_Bn's avatar
      David_Bn
      Icon for Forum Team rankForum Team
      2 years ago

      Thanks for the update Conroy1988, do please feel free to keep us in the loop and we can take a closer look at any faults that are not connected to any outages and will do all we can to help where possible.

      Thanks

      David_Bn