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Brian_Yang's avatar
Brian_Yang
Tuning in
12 months ago

Problems connecting to Chinese website

For the last 4 weeks, I couldn't connect to any chinese website. For example, when I go to www.12306.cn, where you can buy train tickets, it shows 

Hmmm… can't reach this page

www.12306.cn took too long to respond

Try:

ERR_CONNECTION_TIMED_OUT
 
I don't use any VPN, I checked my virgin broadband no child safe is on. When I use mobile hotspot, the desktop connects to those website fine. Please help, many many thanks.

12 Replies

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  • Robert_P's avatar
    Robert_P
    Icon for Forum Team rankForum Team
    12 months ago

    Hello Brian_Yang

     

    Sorry to hear of the access problems experienced with certain sites, we understand he confusion and appreciate you raising this via the forums. Welcome to the community.

     

    It's been a few days since you posted and as Client62 has advised they are able to access the site in question. Does this work for you now also?

     

    Let us know.

     

    Rob

  • Client62's avatar
    Client62
    Alessandro Volta
    12 months ago

    http://www.12306.cn/   loads perfectly for us in both Edge and Firefox.

    Try URL : https://www.12306.cn/index/ or https://www.12306.cn/index/index.html

    Failing this, check to see if your VM connection is returning the same IP list :

    C:\Users\Philip>nslookup www.12306.cn
    Server: cache1.service.virginmedia.net
    Address: 194.168.4.100

    Non-authoritative answer:
    Name: www.12306.cn.lxdns.com
    Addresses: 240e:97d:201c:201::36
    240e:964:ea00:80::29
    222.246.148.25
    117.24.11.64
    Aliases: www.12306.cn

    • Brian_Yang's avatar
      Brian_Yang
      Tuning in
      12 months ago

      New update, when I disabled the router mode and use Modem mode instead, the chinese website works perfect for me. Only downside by doing that is I lost wifi connection and only ethernet cable connection is working. My Hub 3 keeps showing steady red light, it might be a hub defection by chance? Again, thank you for your time and all the advices, really appreciate it.

  • Client62's avatar
    Client62
    Alessandro Volta
    12 months ago

    Hub 3 does display a Magenta light in Modem mode, I expect that is what you can see.

    Modem mode would bypass both Child Safe and Virus Safe which may be present in Router mode.
    Child Safe and Virus Safe are configured in the VM online account.

    If you revert to Router mode try setting your computer to use a Public DNS e.g. Google DNS.

    • Brian_Yang's avatar
      Brian_Yang
      Tuning in
      12 months ago

      By following your instruction, I have reverted to router mode and set the public DNS to google DNS, unfortunately still not working for me. I tried cloud DNS, same result as well.

      I can think of one solution is to change the router to modem mode and buy a third party router to project wifi signal. In theory it could work?

      The colour of the light is bright red in both router and modem mode, I don't see megenta light. I checked virgin website lights explained, it says the red light means the hub is too hot. By following their instruction to fix the hub, it didn't work, the right light remains. 

  • Client62's avatar
    Client62
    Alessandro Volta
    12 months ago

    In the Hub 3 menu  there is Network diagnostic tool,  run this and scroll down to the result for Temperature.

    • Brian_Yang's avatar
      Brian_Yang
      Tuning in
      12 months ago

      The diagnostic result shows everything is working fine, I am admitting defeat lol. I am getting a new router tomorrow. Thank you for all your help.

      • David_Bn's avatar
        David_Bn
        Icon for Forum Team rankForum Team
        12 months ago

        Thanks for the update Brian_Yang.

        Do please keep us posted with how you get along with a new router and we'll be on hand to assist where possible.

        Thanks,

        David_Bn