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aderussell's avatar
aderussell
Up to speed
2 years ago

Problem reporting spam to Spamcop.net

Since the long outage I now seem to get emails but I have encountered anothe problem.

I report spam to spamcop.net, but now when I report it tells me this:

 

Mailhost configuration problem, identified internal IP as source

Mailhost:
Please correct this situation - register every email address where you receive spam

No source IP address found, cannot proceed.
 
When I try to re-register  the email address (because it worked ok before) as it suggestsI get this: 
 
Host dcbe62-prd-nl1-vmo.nl1.unified.services (checking ip) IP not found ; dcbe62-prd-nl1-vmo.nl1.unified.services discarded as fake.
Sorry, SpamCop has encountered errors:

The email sample you submitted for xxxxxx@blueyonder.co.uk
appears to traverse more than one domain.  
Please ensure that you configure each mailhost individually and in order.

 

 

I presume this is due to the changes made by Virgin as it all worked firne before

 

Can somebody from Virgin (who hopefully understands how the configuration is set up) tell me if this is permenant?

I presume it is not 'normal practice' and is something to do with the 'fix'

Thanks

 

 

25 Replies

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  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    2 years ago

    Hi aderussell .

    Thanks for reaching out to us. As you are aware we are still in the mist of fixing the most recent outage with customers emails. Can I ask, how are you trying to access your emails, via webclient on Virgin Media website or third party email client?

    Please let us know. 

    Sabrina

    • aderussell's avatar
      aderussell
      Up to speed
      2 years ago

      Hi, Thanks for the response.

      I am using Thunderbird on my laptop.

      I use CNTRL U to show the complete message (with headers) then cut and paste this into the reporting page of SPAMCOP.NET

      It should then comes up with a report  to send to the ISP it actually comes from

      I have been using this method for many many years , but since whatever change has been applied to Viirgin it reports as shown in my original post. This is every time I attempt to report spam.

      • Sabrina_B's avatar
        Sabrina_B
        Icon for Forum Team rankForum Team
        2 years ago

        Hi aderussell 👋.

        Ah ok, I see, have you found the manual settings for applying accounts to Thunderbird? 
        These are the settings should you wish to use them 👉 Email settings.

        Should the issue persist then it would be related to the outage and would advise until the outage is resolved to hold off with gaining access to any emails.

        Sabrina

  • MissPasko's avatar
    MissPasko
    Super solver
    2 years ago

    Hi aderussell  - is this still a problem for you?  Maybe it is only the three of us (incl Tim) who use Spam Cop?  I need it to supplement Virgin Media's less than stellar spam filter.

    C'mon VM - please fix the issue.

    Thank you, MissPasko

    • Martin_N's avatar
      Martin_N
      Icon for Forum Team rankForum Team
      2 years ago

      Hi Miss Pasko,

      We are sorry for the issues you are having. I can see my colleague was chasing this up for you. 

      I have requested an update for that. 

      ^Martin

      • RichardK2's avatar
        RichardK2
        Joining in
        2 years ago

        I have the same problem as the others - was a solution found?

  • aderussell's avatar
    aderussell
    Up to speed
    12 months ago

    UPDATE - WITH SOLUTION 

    Sorry I have not updated for such a long time. 

    I eventually gave up and contacted Spamcop . They gave me 'special dispensation' - (or something like that) to allow me to still forward spam despite their system originally denying it. I have been submitting for some months now and no more problems. Contact them via their reporting page.

    • boothy99's avatar
      boothy99
      Fibre optic
      4 months ago

      Many thanks, aderussell !!!

      I took your advice & contacted SpamCop who emailed me back immediately to say permission granted. Brilliant !! 👍👌🤟 

      Cheers,

       

       

      • boothy99's avatar
        boothy99
        Fibre optic
        4 months ago

        By the way ..... if anyone else reads this & contacts SpamCop to request "Special Dispensation" .... DON'T do what I did, after being informed they'd granted permission. I didn't realise they'd set up the mailhost for the troublesome email following my request, so deleted the mailhost, and re-initiated attempting to add it myself..... it doesn't work !!!

        Had to email them back & grovel. Again, they sorted it out immediately. Be warned 😂