Forum Discussion

GPATTEN316's avatar
GPATTEN316
Joining in
10 months ago

POWER CUT

Hi All,

I had a localised power cut the other day. Virgin media was affected. TV box is fine and my router is running, I can connect to the wifi on laptop and phone and everything is running fine. However, when I try to connect my Smart TV to the internet (via Cable) or Xbox Series X (via Wifi) thats where the problems begin. Xbox won't connect, neither will the Smart TV. Both of them see the network but won't allow connection to the internet. I have gone through the whole, power cycling routine, leaving them discounted for 5 minutes and plugging them all back together, reset the router a number of times but still no internet allowed. Does anyone have any thoughts? Do i need to log into the router and doing something wit the settings? and if so, why?

Thanks 

GPATTEN316

  • Sephiroth's avatar
    Sephiroth
    Alessandro Volta
    10 months ago

    The Smart TV appears to be working when taking programmes through the TV box; right?  It’s only the network connection that’s up the creek; right?

    On that basis, it’s the wired connection between TV & Hub we must first focus on.  First question, what TV box do you have?  Is it one that has an Ethernet port and is that connected to the Hub?

    This stuff is not always easy to diagnose without hands on!

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    10 months ago

    Also check the MAC filtering on the Hub, especially if you have ever used the VM Connect app to pause devices.