Forum Discussion

Cymeo2007's avatar
Cymeo2007
Joining in
4 months ago

Port forwarding hive

I'm trying to reconnect my hive hub to my new router via an Ethernet cable. All the lights are working and as expected on the hive hub. When getting onto the hive app the hive hub cannot be found and says it offline   After calling hive they've said the following: 

"As per our conversation, we have determined that the hub is at least connecting to new router in the background however there needs to be a port made available and open for the hub to connect without any blockages. Can you please get in touch with your internet provider and provide them with the following which is port forwarding steps : 

UDP port 123 (NTP)
TCP port 443 (HTTPS)
TCP 5671 (AMQPS)"

I've contacted virgin and no one has a clue what to do other than charge me for an engineer to come around. I can see I can access port forwarding from security settings on my hub but unsure how to set this to the right settings to meet he above before I contact hive back. Please could someone help tell me what I need to do below? 

 

 

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hive
Port Forwarding
  • PratibhaPatel's avatar
    PratibhaPatel
    Joining in
    3 months ago

    @Client62, I have tried that and all I get is a red light. I got the Netgear GS105 switch

  • legacy1's avatar
    legacy1
    Alessandro Volta
    3 months ago

    The hub is broken in router mode trying to make it work with a switch will not do good get a better router put hub in modem mode

  • Client62's avatar
    Client62
    Alessandro Volta
    3 months ago

    Does the Netgear GS105 switch's LEDs show the Hive Hub as establishing a 10 or 100 Mb/s connection ?

    Does any other network device work when connected to the Hub 5 via the Netgear GS105 ?

  • Client62's avatar
    Client62
    Alessandro Volta
    3 months ago

    Does the Netgear GS105 switch's LEDs show a 1Gb/s connection has been established to the Hub 5 ?

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    3 months ago

    I also noticed that switch uses EEE .....  perhaps another reason, who knows?

  • Client62's avatar
    Client62
    Alessandro Volta
    3 months ago

    Have those "VM updates" resulted in

    1) Child Safe or Virus Safe being re-enabled in the VM online account ? 

    2) VM's Smart Security being enabled on the Hub 5 (this is controlled from the Connect app) ?

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    3 months ago

    A neighbour asked me to install Hive for them last year. I tried at at home first on my Hub 4, and then took it round to his place and connected it to their Hub 5. It worked straight away, both times.

    I'd have been very skeptical if port forwarding was required. Firstly because I can't see why it should be needed, and secondly I can't imagine that a mass market appliance would be sold to unskilled domestic users if it needed complex technical changes to their broadband equipment. 

  • Client62's avatar
    Client62
    Alessandro Volta
    3 months ago

    Recently there was post from a customer with a Hub 5 and a very decent Netgear NAS,
    the NAS with 10/100/1000 failed to connect directly to the Hub 5, but worked fine via a network switch.

    We don't have a Hub 5 but it does come across that Sagemcom have delivered a device with very inconsistent Ethernet, and Wi-Fi compatibility issues.

  • pete_at_home's avatar
    pete_at_home
    Superfast
    3 months ago

    The Hive Hub does NOT need port forwarding.    Mine is connected to a spare 1Gig port on one of my internal Access Points.   It does not require a 10baseT switch !! 

    • Tudor's avatar
      Tudor
      Very Insightful Person
      3 months ago

      How do you know? The pods may well have 10/100/1000 ports. You cannot tell as VM never discloses technical information for any of their products.

      This is only a very wild guess. When a Ethernet port sequence starts it firstly tries 1000M, if that fails the it tries 100M, if that fails it does not connect. In a normal sequence one of the above should work. What if the Hive does the sequence in reverse, tries to connect to 10M fails and gives up, even if the 100M of 1000M is available.