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hugewhat's avatar
hugewhat
Joining in
7 months ago

Poor internet connection daily

For months now our internet keeps dropping for short periods approximately 30 minutes. It usually happens in the late afternoon. We have a Hub 6 and its connected directly to the TV and even thats dropping intermittently. Our house is an L shape and the Hub is one the opposite corner of my room, so I bought a Deco M9 Plus mesh wifi system to try and improve my connection. When the internet drops, it more often than not says I still have connection, and I can load a few websites, but things like games, Steam and Discord refuse to start. Any help would be appreciated as we have just upgraded to the 1GB plan and are at the end of our ropes.

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  • jbrennand's avatar
    jbrennand
    Very Insightful Person
    7 months ago

    Firstly... there is no Hub6 - so is yours a 3,4,5 or 5x?

    Also have you got the Hub in modem mode with the Deco doing the routing and wifi?  If not that would provide a better connection for you. Note you must follow the sequence below exactly.

    Switch on and set up your own router or first Mesh unit (in its settings) to have its WAN port set to be in.. Dynamic/Automatic IP or DHCP (& Nat) mode, it may be pre-set that way anyway. Then, disconnect all cables from your new router (or all Mesh units) and switch them off and unplug them. Then, put the VM Hub into modem mode ( https://www.virginmedia.com/help/virgin-media-hub-modem-mode ) and wait for the base light to turn magenta/purple (on a Hub3 - but not on a Hub4!).

    Once it’s in modem mode, the VM hub “MUST” then be powered off. Switch your router on and make sure it’s fully initialised (leave 5 min) and then put in the Cat6a ethernet cable from its WAN port to the VM hub (any port will do).

    NOW… power up the VM hub and wait 5-10 minutes for The Hub to initialise and and you should get a connection. Use the recommended App to connect any other Mesh units to the first one. This order only needs to be done the first time you connect the router to the VM hub. You might also set the SSID and key/password on the new router/Mesh to match that on the HUB so when you swap over, all your wireless devices should just connect automatically.

    • hugewhat's avatar
      hugewhat
      Joining in
      7 months ago

      Thanks for your response. I'm actually based in Ireland and the Hub 6 apparently does exist here. And for some reason, there is no option to set the Hub into modem mode through 192.168.0.1. I think I have to call VM to do it. Thanks for your advice, I'll see if VM will allow me to put the Hub into modem mode and if that helps the connection in any way!