Poor Hub 4 Connection
I know it's an old post, but I'm.on a hub 4, I've got gig1 and have been a customer for years, coverage at home is poor, the boosters don't work....can I get a hub 5 to try ?
Once again Virgin have missed the point, my issue is poor wifi in the house. All you've done is check service status. I never said that was a problem.
Firstly ive been through those checks, and the connect app is useless.
If I were a new customer on my package, which ive had with you for 10 years i'd get a hub 5, which runs wifi 6 which I believe us faster and more efficient.
I don't think for a long standing loyal customer this is a big ask.
I was told yesterday I would not be provided one as hub 4 and 5 were basically the same, that's 2 different fob offs in 2 days.
So do you know what, after a decade of paying you for the top package, and being a volt user with 02 also, I'm done.
My loyalty has zero value to you so goodbye, all services have been cancelled.