Forum Discussion

Chaotic70's avatar
Chaotic70
Joining in
8 months ago

Poor customer service

Had an intermittent broadband outages for a while.  Eventually got a engineer visit which concluded with the engineer saying the problem was a dodgy node in the exchange. Another engineer visited on Friday afternoon didn't replace the node but " balanced " the signal.  It's made no difference whatsoever,  but when I followed up and complained again got told I would have to pay for another engineer to visit. It is a hardwired PC connection and I have replaced the ethernet cable.

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    8 months ago

    Yes, that's Virginmedia. Anything to shut down the complaint. 

    You do not have to pay for a fault outside your house. 

    Post your Hub data here for other users to comment on and start an official complaint

     

  • Alex_RM's avatar
    Alex_RM
    Forum Team
    8 months ago

    Hi Chaotic70,

    Thanks for posting and welcome to our community  ðŸ˜Š

    Sorry to hear the engineer was unable to resolve things, so I can take a closer look I've popped you over a private message to get a few more details.

    Alex_Rm