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massonjudge's avatar
massonjudge
Joining in
17 days ago

poor broadband signal

hi

i have  wm hub 5x in my house and the wifi signal isnt great, the engineer when i was installed had put the router upstairs in front bedroom and it only has ablout 2mts of very thin fibre cable in room so the router cannot be relocated to get a stronger reception.

i have to use the tv box in my bedroom in order to get stable channel receptions as i used to get drop out regular.

i would prefer the router in livingroom or at the top of the stairs where it would be in centre of the house and hopefully give better coverage all over the house.

i bought a wifi extender from a shop but that wasnt any help.

getting frustrated with vm as the broadband service isnt great

all advice appreciated

ian 

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  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    15 days ago

    Hey massonjudge, thank you for reaching out and we are sorry to hear you are having some signal issues.

    Have you tried doing a scan on our Connect app, to see if you get a WIFI pod from us?

    They are free if you are a 1GB or Volt customer otherwise £8 per month.