Forum Discussion

LBM7's avatar
LBM7
Joining in
1 year ago

POD not working after switching off at socket

My black booster pod was working fine until I switched it off temporarily at the wall socket. When I try to switch it back on it doesn’t work. No light, no life whatsoever. Can I get a replacement or fix suggestions? 

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  • jbrennand's avatar
    jbrennand
    Very Insightful Person
    1 year ago

    Did you call it in as a fault?  VM will just replace it.

    Call it in on the “faults” line - on 150 (VM Phone - free) or 0345 454 1111 (any other phone - national rate). Use option 2 (faults), dont press any other buttons when offered and you should be in the queue for the next agent.