Forum Discussion

pike's avatar
pike
On our wavelength
2 years ago

Pod issue

Hi, my pod has stopped working.

It has been working without a problem for over a year but now there is no connection and it does not show on the connect app. If it turn off, then on and the blue light comes on and then nothing. 

If I leave it plugged in and ON it emits a noise every 5 mins. or so.  It dont overheat or anything, just a sort of single slow (2 second) click sound.

I have read that this may be device failure and that it needs replacing.

Do I need to phone VM. I have tried but I am finding it hard to get through to anyone to talk to anyone.

Any help would be appreciated.

Thank you.

Lisa

 

 

2 Replies

Sort By
  • jbrennand's avatar
    jbrennand
    Very Insightful Person
    2 years ago

    Yes just call it in as a fault on 150 (VM line)  or 0345 454 1111 others (national rate) - calling at 08.00 is the best time to get through quickly - but it can take up to an hour to get through