Forum Discussion

Bcall's avatar
Bcall
Joining in
2 months ago

permanent red light on hub3

I have tried leaving the router off for 20 minutes and rebooted twice but still have permanent red light.  Do have Internet atm.  Router is possibly over 10 years old

  • Matthew_ML's avatar
    Matthew_ML
    Forum Team
    2 months ago

    Hey Bcall, thank you for reaching out and I am so sorry you are having some red light issues.

    Please try these steps for us;

    • Turn the power switch off on the back of the Hub.

    • Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight.

    • Then use the power switch to turn the unit back on. The Hub should now operate normally.

    I am going to send you a DM.

  • Bcall's avatar
    Bcall
    Joining in
    2 months ago

    Hi matt. I did all of that before I posted.  After turning it off by the switch at the back and leaving it off for 20 minutes it was still red.  I then tried rebooting it twice and I still have a solid red light.  The box does not feel warm to the touch