Forum Discussion

sickofthisVM's avatar
sickofthisVM
Joining in
1 day ago

Parental controls on my Virgin Media account

I’ve been trying to put the parental controls on my Virgin Media account via My Virgin Media, Account Settings, Online Security. It comes up with the following message every time I do this “Sorry the changes you made were not save, please try again”. 

Why? how can this be fixed? I don't want to use cloudflare or DNS settings as you can't do that with the hub and I want to block youtube. 

5 Replies

  • legacy1's avatar
    legacy1
    Alessandro Volta

    You want to do too much youtube is safe like block the news while your at hell it be safer to just not give your kids have a colour  screen at this point.

    Use your own router with  Pi-hole – Network-wide Ad Blocking 

    Not that you smoke I'm sure but if you did I'm sure your kids wouldn't take one and light up you got the internet its down to you and you allowing your kids to use it thats on you.   

  • Client62's avatar
    Client62
    Alessandro Volta

    VM Parental Controls have exhibited the failure you encountered for 3+ years,
    and yes it has been reported several times per week over that period. Still not fixed.

    Do not be sent on a run around by a VM Moderator to try fiddling with the browser, or use a different browser, it really is a recurrent fault  in the VM Account portal.

    Like most ISPs, VM's Parental Control are just a simple DNS filter. Even when it works, your kids can just use a public DNS or use WARP or enable Apple Relay to skip right past it.

  • I thought the parental controls were on by default and you had to phone VM to have them turned off .?

  • Adduxi's avatar
    Adduxi
    Very Insightful Person

    AFAIK, the Parental controls are controlled via your VM account?  Either way, judging by the number of complaints, it hasn't worked as it should for some time. If you are really concerned, a better 3rd party router seems the obvious choice?

  • jpeg1's avatar
    jpeg1
    Alessandro Volta

    Where the Internet is concerned, the only effective parental control is control by parent.  There is no reliable technical substitute.