Recently joined Virgin on Gig connection and worked fine for a day or so and now the speed is constantly dropping and if more than one device uses the WiFi it starts dropping out.
Countless times on live chat and reboots but still no better. Had complete coverage with BT and zero problems.
Shows over 500 download from router and over 300 to device but the problem is more widespread and must be to do with the router set up as with BT we used to have umpteen devices connected and it was always fast but virgin is painfully slow if more than one device is connected
Forum TeamWe’re really sorry to hear about the problems you’ve been having Rgarrick. We understand how frustrating it is when speeds start dropping and the connection struggles as soon as more than one device is online, especially after everything worked fine at first.
It’s clear you’ve already spent a lot of time on live chat and tried multiple reboots, so thank you for doing all those checks. As things still haven’t improved, could you please run a speed test using the link below and let us know the results?
🔗 virg.in/speedtest
This helps us see exactly what speeds you’re receiving to your home.
You can also check this link for tips on improving speeds around the home:
🔗 https://virg.in/SpeedUp
Once we have your speed test results, we can look into the next steps to get things sorted for you.
We’re here to help get this resolved as quickly as possible😀
