Forum Discussion

Tiamat72's avatar
Tiamat72
Joining in
10 months ago

Outage in Rotherham?

Hi,

Router flashing red light, online looping saying router not connected correctly,  pressed still not working and get same video. 

I also know someone in same street also gas no BB but also have TV.

Thanks in advance.

2 Replies

  • Tudor's avatar
    Tudor
    Very Insightful Person
    10 months ago

    Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers.

    VM will not dispatch any technicians while an area fault exists.

    If no area faults found:

    The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. This board is not a fault reporting system.

  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    10 months ago

    Hey Tiamat72, thank you for reaching out and a warm welcome to the community I am so sorry to hear about this.

    I can see there was an area outage however this has ended.

    Are you still having some issues?