I lost all services at 13.05 today. No tv or broadband. According to your great customer services the flashing red light on my hub 5 means it is over heating and that is why I have no tv or broadband pmsl... both tv boxes showing s101 because they have no signal and hub 5 flashing red. Boxes and hub on sepertate cables to my property (long story) so I am 100% sure the local network is down despite no message to this effect and the status page flipping between an area issue and green no issue. The have tried remotely resetting my hub despite me telling them not to as I am in modem mode too.. they are hopeless and I have no resolution yet and total blackout for me. I am in a vital end of year release testing at work and have to have Internet connectivity by Monday!

According to /virginmedia.com/help/how-to/broadband/hub-lights/red-flashing-light-hub-5 it doesn't mean that the hub5 is over heating. It means that the hub hasn’t been able to register on the Virgin Media network.I'd agree that it's an area issue with the status page flipping between an area issue and green no issue. The automated service checker on 0800 561 0061 would be a better indicator as it often gives details of more local issues down to postcode level, whereas the online checker is more useful for known faults affecting a far wider area..

fizz wrote:I lost all services at 13.05 today. No tv or broadband. According to your great customer services the flashing red light on my hub 5 means it is over heating and that is why I have no tv or broadband pmsl... both tv boxes showing s101 because they have no signal and hub 5 flashing red. Boxes and hub on sepertate cables to my property (long story) so I am 100% sure the local network is down despite no message to this effect and the status page flipping between an area issue and green no issue. The have tried remotely resetting my hub despite me telling them not to as I am in modem mode too.. they are hopeless and I have no resolution yet and total blackout for me. I am in a vital end of year release testing at work and have to have Internet connectivity by Monday!I wouldn't hold your breath!Residential connections mean no SLA, so you should be making use of your backup connection, which I assume you have since you work from home.

Also confirmed two neigbour the same. Very annoyed as agent chopped chat wihtout confirming if an engineer appointment was set up either.

Also I don't seem to be able to edit my posts

Editing posts has been disabled due to misuse (Spammers, bots, etc.).

Outage DY8 | Virgin Media Community

Roger_Gooner
Alessandro Volta
4 months ago
If everyone reports their faults then VM will have a better idea if there is an area fault.
nodrogd
Very Insightful Person
4 months ago
Two possibilities:
1) Mains failure at the node cabinet where the fibre converts to copper coax. This can be up to 1km away, there are also intermediate cabinets that require mains to boost the signal.
2) Intermittent amplifier dropouts in one of the cabs between you and the fibre node. It is not a common problem, but can be a headache when it does happen.
Most of the time when amps fail they go out completely. This will cause an interruption of around 12 hours as a new amp has to be pre-calibrated & soak tested before being installed on the live network. In the days before pre-calibration, inserting a new amp usually resulted in weeks of power level issues downstream.
fizz
Fibre optic
3 months ago
anyhow all back but my voltages are now a little different on the downstream and I am getting far more pre-rs error but no post rs errors so all ok so far I think. perhaps it reset something somewhere and it is taking time to bed in 😞

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