Forum Discussion

Chogg's avatar
Chogg
Joining in
6 months ago

Ordering WiFi pods

How can I order WiFi pods? My app says I’m eligible for 3 but doesn’t give me the option to order them.  I can’t run diagnostics in half of the house because the internet is so poor it says I’m not even in! 

  • Ashleigh_C's avatar
    Ashleigh_C
    Forum Team
    6 months ago

    Hi there Chogg 

    Thank you so much for your post and welcome to the community forums, it's great to have you with us. 

    I am so sorry that you have faced these issues with your account and also with the App. I know you have mentioned that you have faced some issues when using the App but can I just check, have you tried following these steps: 

    ·         Tap Start the scan
    ·         Then Start the scan again
    ·         While connect to WiFi, Tap I’m ready
    ·         Wait 2 mintues for Scan
    ·         Scan complete, Tap continue
    ·         Tap Add a room, Tap the room you're in
    ·         Start the Scan (do this in every room)
    ·         Scan complete
    ·         Tap Optimise WiFi now if an option
    ·         If so, Tap Optimise
    ·         Optimisation complete, Tap Rescan room, 
    ·         Tap Start Scan
    ·         Tap Order a WiFi Booster if an option