Forum Discussion

Pikemanmick1's avatar
Pikemanmick1
Joining in
2 years ago

Ordering WiFi pods

Hi, I have two rooms where I cannot connect to my wifi. The signal/speed checker thinks I’m away from the house.  How can I obtain a pod/booster? 

  • Zoie_P's avatar
    Zoie_P
    Forum Team (Retired)
    2 years ago

    Hi Pikemanmick1, 

    Thank you for your post and welcome to our forums. I am sorry to hear you are having some issues with your WiFi speed and signal, we can see you have not rebooted your hub in 32 days, can you please reboot and let us know how your connections are? Have you downloaded our connect app here this will scan your home for any WiFi blackspots. Keep us posted with how you get on.
    Thanks,
    Zoie

    • Pikemanmick1's avatar
      Pikemanmick1
      Joining in
      2 years ago

      I have rebooted the Hub, and I still have rooms where I cannot access the wifi.  I have been using the connect App. And get signal in most rooms.  

      • Matthew_ML's avatar
        Matthew_ML
        Forum Team
        2 years ago

        Hey Pikemanmick1, thank you for reaching out and I am sorry to hear this.

        Let me send you a PM and we can look at ordering one for you.