Forum Discussion

steven1s's avatar
steven1s
Tuning in
8 months ago

Ordering Wi-fi pod

Hello, I have downloaded the checker app and it has recommended wi-fi pods due to the slow speed I am receiving.  The app takes me to a page and does not let me order.  Could somebody help please?

6 Replies

  • Daniel_Et's avatar
    Daniel_Et
    Forum Team (Retired)

    Hi steven1s, thank you for speaking to us via private message. 

    If you have any further issues or queries, please don't hesitate to contact us.

    Regards,
    Daniel

    • steven1s's avatar
      steven1s
      Tuning in

      You were very efficient getting back to me and you solved the issue I had.  Amazing again Daniel :)

  • Thanks for getting back to me Daniel! Will keep an eye out on messages now.

  • Daniel_Et's avatar
    Daniel_Et
    Forum Team (Retired)

    Hi steven1s, thank you for your post.

    We're sorry to hear about the problem you're having when trying to order a WiFi Pod 😔

    In order to action this for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

    If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

    Regards,
    Daniel

  • I called support to order a pod, it didn't arrive. called again 2 weeks later, to be told they are sending another, without any explanation of why the first didn't arrive. A month has now passed and still nothing.

    A friend has had a similar experience. seems like they don't want to send them out.