Forum Discussion

Apexlu's avatar
Apexlu
Joining in
2 years ago

Ordering pods

Hello,

I set up a study room with a pc but the signal in this area of the house is very flaky (speed between 19-40mbps - measured with fast internet speed and connection drops and resumes).

I was trying to use the connect app to scan the my WiFi but the app keeps telling there is an error and I need to wait 10 minutes or so and try again ( which I did  multiple times without any success).

I restarted my phone and app but nothing changed.

Is there a direct way that I can order one pod.

I called the 150 but the automated assistance instead of a real person discouraged me to continue.

Thank you in advance 

 

 

 

 

  • Hosay299's avatar
    Hosay299
    Fibre optic
    2 years ago

    Hi Welcome yes there is if u want to wait and see what vm staff say they should reply in a few days.

    U can try getting wifi extender from amazon or can it be cabled to the router??

    • Apexlu's avatar
      Apexlu
      Joining in
      2 years ago

      Thank you for your response.

      I prefer to wait for Virgin to respond instead of buying a third party one.

      Regards 

  • Reece_MH's avatar
    Reece_MH
    Forum Team (Retired)
    2 years ago

    Hi Apexlu 👋

    Thanks for posting, and welcome to the Forums.

    I'm sorry to hear you've been experiencing problems with the WiFi in your home, and when attempting to use the Connect App to run some checks.

    I'm going to send you a private message, so we can look into this further for you, and assist. Please look out for it in the top-right, white envelope or by tapping your profile picture, and selecting "Messages".

    Thanks,