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joannablain's avatar
joannablain
Joining in
8 months ago

Ordering pod

Hi, I have been sent in circles by VirginMedia app trying to order a pod for my kitchen where the signal is a best weak but mostly slips off entirely. Did a scan which advised me to order a pod but impossible to do online and have waited ages on phone trying to get customer service. How are you supposed to get this done? I’m eligible for three pods according to my package?

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  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    8 months ago

    Hello joannablain,

    Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having trying to order WiFi pods. I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
    Kind Regards,
    Steven_L