Forum Discussion

Nadia1234's avatar
Nadia1234
Joining in
2 years ago

Ordering pod

When i subscribed to Vigin inhad impression and promises that bad wifi will be in the past now and if i need extra Pid it will be very easy to order... soon I realised it was not the case,  broadband very poor even 2 steps in same room makes it freez, been on phone few times, all they doo check speed to rooter and say all working fine, no one really cares about fact that everywhere else there is no signal or signal is really bad... After long fights managed to get one Pod but its only in porch as otherwise my wifi Bell isn't working, noe i need other Pods, but wheb called customer suppirt not gone farther than been requested to restart rooter and all that rubbish...

 Feeling very frustrated and upset that ever choosen Virgin... they do not deliver what they promise... Will tray cople of more time and if not resolved will look in to switching provider as can't function like this anymore, we all working from home sometimes and relying of wifi heavily.

3 Replies

  • newapollo's avatar
    newapollo
    Very Insightful Person

    Hi Nadia1234 

    Have you tried ordering additional pods by logging into /my-virgin-media, as per the info below from https://www.virginmedia.com/wifi-max ?

    How do I get a second or third WiFi Pod?
    If you’re not getting download speeds of at least 30Mbps in every room with one WiFi Pod, you can request a second or third by signing in to My Virgin Media, clicking on Your Package and following the steps in the WiFi Max tab
    • Nadia1234's avatar
      Nadia1234
      Joining in

      Thank you for advice, i tried to do that but it's either showing  good soeed or no signal aš all... and when there is no signal test drops and ir does ask to repeat the test, so is catch 22, that app is useless.

  • Hi Nadia1234

    Thank you for your post, we're sorry to hear you've been having trouble with your home WiFi coverage, have haven't been able to get much help when calling.

    If you could please run a speed test for us through here, the results will filter through to our systems. If you are clearly receiving under 30mbs via WiFi, we'll be able to get another pod sent out to you.

    Let us know if you have any further issues 😊