Forum Discussion

rodgerq's avatar
rodgerq
Joining in
2 months ago

Ordering a WiFi pod

I'm trying to order a WiFi pod but I'm not having much luck on either the site or the app. It just seems circular where one sends you to the other. I have completed the speed test which was at it's worst showing under 1mbit. Doesn't ook like I can add a screenshot though. 

Anyone any ideas? 

Also, the link to the service status page on step 7 of the instructions is broken. There is a character before the https which stops the link directing. 

 

Thanks. 

1 Reply

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  • Daniel_Et's avatar
    Daniel_Et
    Icon for Forum Team rankForum Team
    2 months ago

    Hi rodgerq 👋 Thank you for your post and welcome to the Virgin Media Community 😀

    We're sorry to hear about the problem you've been having when trying to order a WiFi Pod 😔

    I can see you've spoken to the team since you posted. Has an order now been raised?

    Regarding the broken link, would it be possible to provide a screenshot of what you're referring to?

    Regards,
    Daniel