Forum Discussion

SteveOM's avatar
SteveOM
On our wavelength
8 months ago

Order replacement WiFi Boosters

I have 2 WiFi boosters that seem to have failed

How do I order replacements, please? 

9 Replies

  • Client62's avatar
    Client62
    Alessandro Volta

    Crystal ball gazing ....

    Has the VM Connect app has been used with a Hub 4 and now the VM Pods are offline ?

    Disabling Smart Wi-Fi in the VM Hub menu can also cause the VM Pods to disconnect.

    • SteveOM's avatar
      SteveOM
      On our wavelength

      Shape is hexagon. White in colour.

      model: SP02-VM

  • Hi SteveOM 

    Welcome back to the community forums 

    Sorry to hear you're having issues with your WiFi pods at this time. Are you able to provide details as to what's happened and what is showing they've failed and we can support you further here if needed?

    • SteveOM's avatar
      SteveOM
      On our wavelength

      Sorry I’m not very good with tech. 👴
      They both no longer show the light. App tells me I’m not home but I am. I use to be able to use my phone out in the back garden but since these WiFi boosters have ‘failed’ in my opinion, I can’t use my phone in the garden as I use to be able to.

      my speed taken today is download 249 and upload 94. I’m guessing that’s good but I am paying for 1Gbps. Sorry but I do not know how to check the boosters further.

      • Daniel_Et's avatar
        Daniel_Et
        Icon for Forum Team rankForum Team

        Hi SteveOM, thank you for your response.

        Do either of the two points stated by Client62 apply to you?

        Please pop back to us at your earliest convenience.

        Regards,
        Daniel

  • Client62's avatar
    Client62
    Alessandro Volta

    Not home can mean ...

    1) Using an iPhone on Wi-Fi with Apple Relay ( a type of VPN ) enabled.
    2) Or a mobile that is not connected by Wi-Fi and is using mobile data.