Forum Discussion

jhenderson1's avatar
jhenderson1
Just joined
3 days ago

Order Pods

Hello, I did the speed test using the connect app and it shows that some areas of my house the speed is 6mbs!! So I wanted to get a Pod, but I have been pushed from the app to the website and no visible option to order. I noticed that there is more people in the same situation. I have a new contract with the promise that my internet would be running smoothly like the old BT service. I have 1gb fibre so believe I should be able to get the pods. Can anyone help me please. 

1 Reply

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    3 days ago

    The official route is to use the VM Connect App and scan your property.  When completed, the app should allow you to order the first Pod.  However I believe this function no longer works?  I don't use the app, so can't confirm.  You can get an initial Pod first, and if that's not enough, you can ask here for more.

    If this is not working, just wait here a day or two for a VM Mod to pick this up and discuss directly with you.