Hello, I did the speed test using the connect app and it shows that some areas of my house the speed is 6mbs!! So I wanted to get a Pod, but I have been pushed from the app to the website and no visible option to order. I noticed that there is more people in the same situation. I have a new contract with the promise that my internet would be running smoothly like the old BT service. I have 1gb fibre so believe I should be able to get the pods. Can anyone help me please.
The official route is to use the VM Connect App and scan your property. When completed, the app should allow you to order the first Pod. However I believe this function no longer works? I don't use the app, so can't confirm. You can get an initial Pod first, and if that's not enough, you can ask here for more.
If this is not working, just wait here a day or two for a VM Mod to pick this up and discuss directly with you.
Had a problem when I was using the Hub3, resolved by running a cat6 cable to a central location and mounting a nighawk 7800 in the stairwell, it self configured as a WiFi access point.. Perfect WiFi throughout my property.
Forum TeamHello jhenderson1,
Welcome back to the Community and thanks for taking the time to post. I’m sorry to hear of the issues that you’re having trying to order WiFi pods.
I'd be happy to take a further look into this for you however I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L
Forum TeamGlad we've been able to sort this out for you :)
