Forum Discussion

Ah8217bris's avatar
Ah8217bris
Joining in
12 months ago
Solved

Order a Pod

Hi, same here….got 1gb but upstairs is 4mb according to scan. Spent an hour on phone today including being told will be put on hold to find out he has passed my call around. On phone told they would order first pod but no email through. Help! Need 1 but more likely 3 as got solid stone walls. 

  • Alex_RM's avatar
    Alex_RM
    12 months ago

    Hi Ah8217bris,

    Thanks for posting, and welcome to our community 😊

    We're sorry you've had some trouble arranging a pod. So I can get a few more details from you, I've popped you over a private message.

    Alex_Rm

4 Replies

  • Alex_RM's avatar
    Alex_RM
    Icon for Forum Team rankForum Team
    12 months ago

    Hi Ah8217bris,

    Thanks for posting, and welcome to our community 😊

    We're sorry you've had some trouble arranging a pod. So I can get a few more details from you, I've popped you over a private message.

    Alex_Rm

    • Bjor's avatar
      Bjor
      Tuning in
      6 months ago

      Hi,

      I’ve been going around in circles trying to order a pod. I have a couple of rooms with poor WiFi signal, as diagnosed by connect. Contrary to your website, it is not easy to order them! Can anyone help? 

      • Paul_DN's avatar
        Paul_DN
        Icon for Forum Team rankForum Team
        6 months ago

        Hi Bjor, 

        Thank you for reaching out to us in our community and welcome, i'm sorry to see you've been facing issues ordering a Pod Via our Connect App, I want to help get this resolved for you, I have sent you an invite into a private chat, please look out for a white envelope to accept.

        Regards

        Paul.