Forum Discussion

THiN78's avatar
THiN78
Tuning in
4 months ago

Oh look, another WiFi Pod topic

I wish VM would finally sort out the app or at least some normal way that we could order a WiFi Pod. But as that is unlikely to happen I am here, yet again, waiting for a mod kind enough to help me to order one.

Thanks 馃槉

  • Adduxi's avatar
    Adduxi
    Very Insightful Person

    THiN78 wrote:

    "I wish VM would finally sort out the app"  <snip>


    Now, let's not get carried away here .....  馃槈

  • I don't think VM would ever allow users to order Pods via the App as it opens up 'chancers'.

  • Hi there THiN78 

    Thank you so much for your post and welcome back to the forums, it's great to have you here. 

    I am so sorry to hear that you have faced this issue when ordering a Pod via the app, can I just double check are you following these specific steps when using the app:

    路         Tap Start the scan
    路         Then Start the scan again
    路         While connect to WiFi, Tap I鈥檓 ready
    路         Wait 2 mintues for Scan
    路         Scan complete, Tap continue
    路         Tap Add a room, Tap the room you're in
    路         Start the Scan (do this in every room)
    路         Scan complete
    路         Tap Optimise WiFi now if an option
    路         If so, Tap Optimise
    路         Optimisation complete, Tap Rescan room, 
    路         Tap Start Scan
    路         Tap Order a WiFi Booster if an option
     

    • THiN78's avatar
      THiN78
      Tuning in

      Hi. Yes, I went through all that in the app. I have 27Mbps in Kitchen and 22Mbps in bedroom. In my workshop it won't even start the test, signal is too weak. But after scanning, all it does is just gives me some tips or I can reset my wifi which doesn't help and it caused me 2hrs or fighting with many devices that got disconnected. And there is certainly no way of actually ordering a pod in the app. I went through all that when I was ordering my 1st pod...

      • Ayisha_B's avatar
        Ayisha_B
        Forum Team

        I'm going to pop you a PM 馃摡 to assist you further

        Speak soon!